ECC20014912 03 26 - Complaints

  • Received date12/03/2026
  • Business area Strategic Services
  • OutcomeComplete
  • SourceMember of the Public

Request summary

Freedom of Information Act Request


Reference:    ECC20014912 03 26
Response:    19 March 2026

 

I can confirm that Essex County Council does hold this information, and where we are able to release this, our response is listed below.

 

From: 2024-04-01

To: 2025-03-31

Question 1 -  Please provide the total number of complaints received by the Council during the 2024/25 financial year (1 April 2024 to 31 March 2025).


This should include all complaints recorded by the Council, covering Corporate (non-Social Care), Adult Social Care and Children’s Social Care.

 

Total number of complaints from 1 April 2024 to 31 March 2025:

 

Corporate (this does include some social care complaints as they can come under Corporate complaints) – 3529

Statutory Adult Social Care – 503

Statutory Children Social Care – 128

 

 

Your Right to Know

Democracy and Transparency

Essex County Council

Telephone: 033301 38989

Email: YourRight.ToKnow@essex.gov.uk | www.essex.gov.uk

 

 

 

Response

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