Contracts

• ReferenceECC17729617 12 24
• Received date16/12/2024
• Business area Information Services
• Cost£ TBA
• OutcomeExempt
• SourcePress

Request summary

1. Sip Trunking • Have you implemented sip? • If yes, when does the contract expire? • Who is your sip provider? 2. Team licences • Which Microsoft 365 licence do you have e.g. e3, e5 have you voice enable your Teams licences? • If not, is that something you are considering? 3. Telephony • What is your current telephony system? • How many users of the telephony system? • When is the contract up for renewal? 4. Contact Centre • What contact centre solution is the council using? • How many agents

Response

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