ECC17546506 11 24 - ECC Complaints

• ReferenceECC17546506 11 24
• Received date05/11/2024
• Business area Information Services
• Cost£ TBA
• OutcomePartially Held
• SourceMember of the Public

Request summary

1. Can you tell me how ECC categorises complaints received, in order to identify trends in particular sectors? 2. Please can you advise the total number of complaints received, breaking them down by whatever categories are available, and advise how many complaints were upheld. Can you supply as detailed an answer as possible for the last 5 years so trends and areas of concern can be easily identified? 3. Please can you also supply copies of the annual-self assessment against the LG&SCO’s complaint ha

Response

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